Return & Refund Policy – Flowers By Margo

At Flowers By Margo, we take great pride in the quality and freshness of our floral arrangements and event décor. Your satisfaction is important to us.

All our arrangements come with a card with information on flower care. Please read and follow the instructions given there.

Fresh Flowers – No Returns

Due to the perishable nature of flowers, we do not accept returns on fresh floral arrangements once they have been delivered or picked up.

Damaged or Incorrect Orders

If you receive flowers that are damaged, wilted, or not as described, OR they have wilted within 3 days of delivery

• Please contact us within 24 hours of delivery

• Include photos of the arrangement and the place where the flowers are placed.

• We will offer a replacement, store credit, or a partial refund, depending on the issue

Event Decor & Rentals

All décor, rentals, and setups are non-refundable once delivered or installed. If an event is canceled, please notify us at least 7 days in advance to explore rescheduling or partial credit (case-by-case).

Cancellations

• Standard Orders: Cancellations must be made at least 24 hours before delivery for a full refund.

• Weddings & Events: Deposits are non-refundable. Final balance refunds depend on how close the event is to the cancellation date and the terms of the Floral Services Contract if it was signed.

Custom Orders

Custom arrangements and personalized event designs are non-refundable once we’ve started preparation or purchased special materials.

How to Request a Refund

Email us at info@flowersbymargo.com or call 7472722521 with:

• Your full name

• Order number

• Photos (if applicable)

• A short explanation

We’re here to help resolve any concerns with care and professionalism. Thank you for trusting Flowers By Margo.